Frequently Asked Questions

Everything you need to know about shopping with Buy Kiwi Direct.

How long does shipping take within New Zealand?

We aim to process all orders within 24 hours. Delivery typically takes 2-4 business days for urban addresses and 5-7 business days for rural deliveries.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.

Are your products sourced locally?

Yes, we pride ourselves on supporting local businesses. A significant portion of our inventory is sourced directly from New Zealand suppliers and artisans.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), Apple Pay, Google Pay, and interest-free installment options like Afterpay and Laybuy.

Can I track my order?

Once your order is dispatched, you will receive an email confirmation containing a tracking link so you can monitor your package's journey in real-time.

Do you offer international shipping?

Currently, we focus on serving our customers within New Zealand to ensure the fastest delivery times and lowest shipping costs possible.